Safeco's Response back

Burrill, Jeannie <Jeannie.Burrill@safeco.com> Tue, Sep 14, 2010 at 8:46 AM

To: ME < u.boisestate.edu>

It is not an option to have the payment issued direct to HSBC for the intent of paying into your loan.

Before payment can be released to you, I need to have documentation to confirm the lien against you has been

released.

Please let me know when this is done so payment can be issued in the amount of $2693.44.

Thank you

JEANNIE BURRILL

Safeco Insurance

National Auto Center

PO Box 3838

Spokane, WA 99220

(800) 332-3226 ext 343331

(509) 892-3331

Fax (888) 268-8840

Jeannie.Burrill@safeco.com

Jeanie Burrill emailed me with some made up numbers, where does she come up with this shit?

Burrill, Jeannie <Jeannie.Burrill@safeco.com> Fri, Sep 10, 2010 at 9:49 AM

To: ME

Thank you for your response.

Just for clarification, payment issued to you and HSBC will not be for the full estimate amount that was provided by

Carl’s. If you do no provide another bike shop estimate, I will be issuing the payment for repairs based on Carl’s

parts list but at a reduced labor of $30.00/hour.

Payment on repairs made directly to you and HSBC will result in a payment of $2693.44. If you choose to have the

repairs completed at a different certified shop (as required my HSBC), I will need an estimate from that shop.

Please let me know know if you have any further questions.

Thank you

JEANNIE BURRILL

Safeco Insurance

National Auto Center

PO Box 3838

Spokane, WA 99220

(800) 332-3226 ext 343331

(509) 892-3331

Fax (888) 268-8840

Jeannie.Burrill@safeco.com

I emailed Jeannie today

From: Me Thu, Sep 9, 2010 at 1:20 PM

To: "Burrill, Jeannie" <Jeannie.Burrill@safeco.com>

Jeannie,

Thank you for getting back to me, I have been traveling and away from internet access. Waiting to issue payment

to HSBC and myself would be best at this point especially because I am away from my motorcycle and Carl's

Cycles. My claim to Ada County Indigent Services has been denied and the 28 days for an appeal to be filled have

begun. I will let you know as soon as the secondary liens are released so that we can go ahead. I don't know the

exact date but it will be early next month. Thank you for your patience.

-ME

Jeannie FINALLY emails me back..

Burrill, Jeannie <Jeannie.Burrill@safeco.com> Thu, Sep 2, 2010 at 10:28 AM

To: Me

I apologize for the delayed response.

With regard to your request on delay in payment on your claim, after further review, your options are as follows:

I can provide payment on the claim in the amount of $3221.77 to Carl’s Cycle Sales and you and mail that payment

to you. When you are ready to move forward with the repairs, you can bring the check and bike to them and

endorse the check for them to cash.

-or-

I can wait to issue payment to both you and HSBC for payment on the repairs, once you advise me your lien issue

has been resolved. If this is what you decide to do, please be aware, HSBC will not allow anyone other than

certified mechanics at a certified shop complete the repairs. If you prefer the repairs are performed at another shop,

I will need to get a new estimate for repairs from that shop.

Please let me know what you decide to do or if you have any further questions.

Thank you,

JEANNIE BURRILL

Safeco Insurance

National Auto Center

PO Box 3838

Spokane, WA 99220

(800) 332-3226 ext 343331

(509) 892-3331

Fax (888) 268-8840

Jeannie.Burrill@safeco.com