Jeannie FINALLY emails me back..

Burrill, Jeannie <Jeannie.Burrill@safeco.com> Thu, Sep 2, 2010 at 10:28 AM

To: Me

I apologize for the delayed response.

With regard to your request on delay in payment on your claim, after further review, your options are as follows:

I can provide payment on the claim in the amount of $3221.77 to Carl’s Cycle Sales and you and mail that payment

to you. When you are ready to move forward with the repairs, you can bring the check and bike to them and

endorse the check for them to cash.

-or-

I can wait to issue payment to both you and HSBC for payment on the repairs, once you advise me your lien issue

has been resolved. If this is what you decide to do, please be aware, HSBC will not allow anyone other than

certified mechanics at a certified shop complete the repairs. If you prefer the repairs are performed at another shop,

I will need to get a new estimate for repairs from that shop.

Please let me know what you decide to do or if you have any further questions.

Thank you,

JEANNIE BURRILL

Safeco Insurance

National Auto Center

PO Box 3838

Spokane, WA 99220

(800) 332-3226 ext 343331

(509) 892-3331

Fax (888) 268-8840

Jeannie.Burrill@safeco.com