Email to Jeannie explaining(again) that the repair would be done by certified mechanics...

From: ME <u.boisestate.edu> Mon, Oct 11, 2010 at 9:01 AM

To: "Burrill, Jeannie" <Jeannie.Burrill@safeco.com>

Jeannie,

As you explained it is not an option to have anyone other than a certified mechanic do the repairs. Therefore I intend on having the repairs done by certified mechanics at a certified shop. More than likely this will be Carl's Cycles Sales, but because I am away from Idaho and my motorcycle for an indefinite period, I have no time frame as to when these repairs will be made. I will be sending the copy of the lien release as soon as I receive it. Please let me know if there are any other holdups that need to be addressed ahead of time in order to further expedite payment.

-ME

Dealings with Jeannie Burrill

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Motorcycle Repair Estimate

My Dealings with Orlando Moore Safeco Claims Adjuster

Another individuals experience

Dishonest and Arbitrary Written: Jun 07 '08 Product Rating: Customer Service: Web Site Experience: Web Site Load Time: Price Confidence: Response to Claims: Pros: None, that I'm aware of. Cons: Dishonest, bureaucratic and arbitrary -- which may be par for the course for car-insurance corporations. The Bottom Line: "Bottom Line" says it all: Like a typical car-insurance conglomerate, Safeco looks out for its bottom line, not for justice or customer service.

danslation's Full Review: SAFECO - Auto

My car got hit by a car driven by a hot-headed teenage boy insured by Safeco. I was making a legal left turn at a T-intersection after the light had turned yellow and I'd checked to make sure none of the opposite-flowing traffic was about to cross the intersection. However, the teenage driver, coming from at least two car-lengths behind in the opposite direction, abruptly accelerated into the intersection and hit my right rear bumper just as I was completing my left turn. From these circumstances, it seemed obvious that the teenage driver had gone through a red light and that, therefore, Safeco should reimburse me for the damage to my car (over $800 worth). The teenage driver insisted that he had had the right-of-way. I gave a telephone interview with a Safeco adjuster, who told me, "It sounds as if our insured party was at fault -- but we need to do an investigation of the scene of the accident." I said OK and waited a couple weeks for the results. When I called the adjuster back, she said: "Our investigators have determined that you were at fault... I am not permitted to discuss this matter any further." Safeco's arbitrary decision and abrupt cut-off of communication made it clear they had done no real investigation and had simply ruled in their own favor. Recommended: No

Here is another review i found online of Safeco via Eopinions

Evil is the only word I can think of Written: Jan 16 '10 (Updated Jan 16 '10) Product Rating: Pros: It's easy to sign up Cons: Like the Hotel California...you can never leave. The Bottom Line: Avoid safeco if you still value your own peace of mind

talansmith's Full Review: SAFECO - Auto

Gave me an initial quote that seemed better than most...then raised my rate after claiming they were unable to read some faxed documentation. After recieving another fax, which I paid a pro. graphic designer to send, they dropped rate to a level that was still higher than the initial quote. My phoned complaints where hung up on twice...in spite of my civil tone. I don't treat phone bank operators like trash because I know most of them just want a job and have no idea how deep their bosses are into the muck. Later, when I had a buyer for my car. I tried to cancel on 4 differant occasions...just to make sure, because they were deducting payments from my checking account. For some reason they renewed my policy anyway and continued to attempt deductions. I had to ask my bank to stop payments and call and threated them with a state insurance board review before evrything was settled. My calculations tell me everything was paid (actually overpaid) and the operator assured me I was balanced at Zero. This morning I finally got notice that my policy is canceled...after nearly 60 days from my first attempt...along with a bill saying I still owe 19 dollars. I honestly think the management of this company should be taken to criminal court. Recommended: No

DONT DO BUSINESS WITH THIS COMPANY....

DONT DO BUSINESS WITH THESE TOTAL LIARS, their claims adjusters have outright lied to me so many times i cant count, do yourself a favor and dont waist your time with this company... I have been waiting for over 3 months for my bike claim to be finished and be to be paid out ( my bike was hit by a client of theirs, i have provided them every piece of paper they have asked for (that i can) they (Specifically) the claims adjuster Jeannie Burrill has been jerking me around, lying to me, trying to screw me out of the money for the damage their client caused. i am going to end up having to sue their client, and their worthless company, 

Safeco Insurance SUCKS..

This blog has started as a is a log of my dealings with Safeco Insurance after my motorcycle was hit by a client of theirs.  However I am opening it up to the public to allow anyone to feel free to post their opinions, and own experiences while dealing with Safeco, if my own dealings are any measure I am quite certain that there will be many .. there are many more out there ...

*(Names have NOT been changed in support of shaming the guilty!)

I responded to Jeanie Burrill's Bullshit email today... She is trying to screw me over.....

From: Me Mon, Sep 13, 2010 at 1:19 PM

To: "Burrill, Jeannie" <Jeannie.Burrill@safeco.com>

Jeannie

Thank you for the clarification on the difference in payment amounts. So I was wondering, could you send the money directly to HSBC instead and have them put it towards the balance on the motorcycle? If so, would you still have to wait for the secondary liens to be removed? If this is possible, I wouldn't mind. That way we can be done with this situation as soon as possible. Please let me know if this is even an option. If not than please just go ahead with the payment issued to HSBC and myself. Thanks again for your time.

-ME

My response to Jeannie - Calling her out on her bullshit and demanding payment

From: ME <u.boisestate.edu> Wed, Oct 6, 2010 at 2:22 PM

To: "Burrill, Jeannie" <Jeannie.Burrill@safeco.com>

Jeannie-

On October 12, 2010 the secondary liens on my motorcycle will be released by Ada County Indigent Services, at which point the check for the damages can be released. Furthermore, I am confused about the payment amount $2693.44 that you quoted earlier in an email. I have a copy of the repair estimate done by [REDACTED] on July 30,  2010 as well as the itemized parts list. As far as I understand the correct breakdown is: $2465.44 (parts) + $15.00 (supplies) + $147.93 (sales tax on parts) + $593.40 (8.6 hours of labor at $69/hr). This comes to a total of $3,221.77.

I spoke to my lawyer last night who advised me to demand the full estimate amount of $3,221.77 since this is what it will cost to repair my bike back to the condition it was in before the accident. I also called my insurance company (Geico) and spoke with the claims department. She advised me to call other motorcycle shops to get additional quotes on hourly labor rates. She explained that as long as Carl's rates are similar to the typical rates in the area, I should be expecting payment for the full estimate amount, not at a reduced labor rate. Here is the list of the motorcycle shops in my area, with certified mechanics and their hourly labor rates:

• Snake River Yamaha (208) 888-6565 $65/hr
• Grizzly Sports (208) 454-8508 $65/hr
• Big Twin (208) 336-0367 $69/hr
• Yamaha Sports Ctr (208) 375-1888 $68/hr
• Pro Power Performance Inc (208) 685-0185 $70/hr
• Moto Tech (208) 376-8324 $68/hr
• Canyon Honda Motorcycles (208) 468-0775 $68/hr

Furthermore she explained that under no circumstances should I be expected to "...provide another bike shop estimate..." as you requested in a previous email. I am not responsible for the damage to my motorcycle, nor should I be expected to pay for any services related to the accident. She also clarified that the payment should be made out as a two party check to either the bike shop of my choice and myself or to HSBC and myself- whichever I prefer.

In addition, I spoke with a representative of HSBC earlier today to clarify their position in the matter. She not only confirmed but advised me to request the full estimate amount be made out to HSBC and myself. This will not only secure payment for damages, but allow me to make repairs at a time that is convenient for me. As I explained to you previously, I am away from Idaho currently and will be absent for an indefinite period of time. Therefore I am formerly requesting payment in the full amount of $3,221.77 be issued to HSBC and myself. My current address is [REDACTED] Granville, Oh 43023. I will have documentation of the secondary lien release shortly after October 12th which I will provide to you as soon as possible so that you can go ahead with payment.

Thank you,

-ME